Seriously, Comcast?

 

Okay, so I’m not supposed to rant on my author blog (my rule), but I am so frustrated with Comcast, especially as this problem has been going on since May, and they still haven’t fixed the issue. They have even admitted (well, their service tech has) to an issue with their equipment down the road which they are working on, and that “there’s nothing they can do” and I just have to live with it. Plus, they have recently started to charge me for each visit, even though they have tinkered with their equipment to fix the problem. I have had to fight with them each time after a service charge shows up on my bill. Then they resort to customer blaming. “You need to go out and buy a $60 cord to connect your laptop to the modem.” “It’s your old computer.” “It’s your software upgrade.” Ad nauseum. Anything they can think of to absolve themselves of any sort of accountability as Big Business. The main problem is that I’m stuck with Comcast because nobody else will (or is willing to compete with Xfinity) provide Internet service to the area.

Here are the issues I’ve been having:

  • Slow Internet speed
  • Pages not loading at all/slow loading/partial loading
  • Intermittent Internet/disrupted Internet connection
  • Complete lack of Internet

 

Anyone else having similar issues (with or without Comcast) and have any suggestions on how to troubleshoot these issues? Please share below–thank you!

20 thoughts on “Seriously, Comcast?

  1. Ohhhh yeah ❤️. I’ve heard of a lot of issues with Comcast. They’re not in our area, thank goodness! But I have some good friends who are stuck with them as their only option. My friends are in Minneapolis, and they’re *disgusted* with Comcast.

    The issues on your list are super-chronic, based on what I’ve heard. This is a bad sign, as it signals a refusal to deal with the problem. And being charged for a service you’re not getting is indeed a problem!! 💙💚

    Yep, my friends go through a Shoddy Service > Make Service Call > Get the Runaround/Pass-the-Buck/Deny Responsibility Response > Problem Persists ad nauseum *every. Single. Time*.

    I think all the huge corporations “deal with” problems that way: evade, deny, project, gaslight, blame the consumer, etc etc. Never any improvement. Many times, not even an answer.

    This happened to me with Apple–as in, they didn’t respond to anything until finally I took them to the mat on Twitter. I just tweeted my displeasure using the @username and holy crunch, if they didn’t respond promptly! But then onward with the Blame The Consumer Game (“is your iOS updated?” Don’t get me bloody started on how much of a *non*-response that is and why it is so lol 😉😂).

    My parents go through something similar with Hughes Net; we went through something similar with Clear (another ISP that is to internet what Cricket is to cell service).

    It just sucks all around, and I really feel for you 💞💞

    I do hope the problem gets resolved soon and that it stays that way! 💜💜. Don’t give up 😁😈💪🏼✨

    Like

  2. Sorry to hear about your issues 😦 I haven’t used Comcast. It sounds like you have a substantiated complaint for taking them on to hopefully get some sort of fix and/or refund!

    Liked by 1 person

  3. I’m in Brazil, and the internet is often just as bad… Sorry to hear you’re having so much trouble with it.

    Liked by 1 person

  4. Been having the same problem since we moved in March 2015. Been complaining about Comcast all year round since 2010.

    Like

  5. AGREE! have been on their back for a 1.5 years. This past week they finally sent 2!! re-wiring technicians to fix the wiring. For streaming, I still must sit 2 feet from the remote box with a NEW power computer.
    RedHeads, I am OUT SPOKEN and it’s time to revolt for bad service, lousy customer service and high pricing!! COMCAST your customers are revolting!!

    Like

  6. Yep, this sounds familiar, we are ‘graced’ to have their ‘service’ also, good luck.

    Liked by 1 person

  7. I can’t send advice, but I can send lots of sympathy.

    Liked by 1 person

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s